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Refund & Exchange Policy

Our commitment to your satisfaction

Last updated: 13 April 2026

At Bayt 22, we are committed to delivering the highest quality in all our products and services. Due to the nature of our custom furniture and interior design work, the following terms apply in accordance with Kuwait Consumer Protection Law and E-Commerce regulations.

1. Nature of Custom Products

All Bayt 22 products are made-to-order and custom-designed for each client. Therefore, custom products cannot be returned after the final design has been approved and manufacturing has begun, except in the cases outlined below.

2. Eligible Cases for Refund or Exchange

You are entitled to request a refund or exchange in the following cases:

  • Manufacturing defect: If the product has a defect in manufacturing or materials, it will be repaired or replaced free of charge
  • Non-conformity: If the product does not match the specifications agreed upon in the official quotation
  • Delivery delay: If the delay exceeds [NUMBER] business days beyond the agreed date without prior notice

3. Order Cancellation

  • Before design approval: You may cancel the order and receive a full refund of amounts paid (excluding consultation fees, if any)
  • After approval but before manufacturing: A deduction of [PERCENTAGE]% of the order value will be applied to cover design and planning costs
  • After manufacturing has begun: Cancellation is only possible by mutual agreement

4. Complaint Procedure

  • Contact us within [NUMBER] days of delivery via info@bayt22.com or +965 66788489
  • Include photos showing the issue and your order number
  • We will respond within [NUMBER] business days with the appropriate resolution

5. Warranty

We provide a warranty on all our products against manufacturing and material defects for [WARRANTY PERIOD]. The warranty does not cover damage resulting from misuse or unauthorized modifications.

6. Governing Law

This policy is governed by the laws of the State of Kuwait, including the Consumer Protection Law and E-Commerce Law.

7. Contact Us

Bayt 22 for Furniture and Interior
Email: info@bayt22.com
Phone: +965 66788489
Address: Plot 90, Street 28, Industrial Shuwaikh, Kuwait